Terms & Conditions

02Definitions

Capitalised terms used in these Terms have the meaning given below.

Tenant

An isolated customer environment with its own data, accounts, sender IDs, balance, and reports.

Account

A billing and sending entity within a tenant. A master account may create sub-accounts that inherit its configuration.

Member

A user invited to a tenant or account and assigned a tenant role (Admin, Moderator, User) and account role (Full, Read-only).

SID

An approved Sender ID — Alphanumeric, Numeric, or Shortcode — from which messages are sent.

Message

An SMS submitted through the panel or API for delivery to a destination in E.164 format.

Segment

A billable unit of an SMS. Longer messages and certain encodings are split into multiple segments.

DLR

Delivery report describing the final status of a message (e.g. DELIVERED_TO_HANDSET).

Credits

Prepaid balance added to an account and consumed as messaging is sent.

API Key

A credential bound to a single account, used to authenticate REST API requests via the X-API-Key header.

03Eligibility & Registration

To use the Services you must be at least 18 years old and capable of forming a binding contract. The Services are intended for business and professional use.

You agree to provide accurate, current, and complete information during registration and to keep that information up to date. We may require verification of your identity, business, or intended use case before approving an account, sender IDs, or routing, and may decline or revoke access where verification is incomplete or where use appears non-compliant.

04Accounts, Tenants & Roles

The platform is multi-tenant: each tenant operates in an isolated environment. Within a tenant, a Tenant Admin may create and manage accounts and sub-accounts, invite members, assign roles, and set controls such as monthly spend limits per sub-account (calculated per calendar month, UTC).

Your responsibilities

• You are responsible for all activity that occurs under your tenant, accounts, members, and API keys, whether or not authorised by you.
• You must keep login credentials, API keys, and webhook signing secrets confidential and notify us promptly of any suspected compromise.
• Tenant Admins are responsible for the members they invite, the roles and permissions they grant, and the spend limits they configure.
• Freezing an account is reversible; closing an account is permanent and irreversible, after which debits are blocked.

05Acceptable Use

You may use the Services only for lawful purposes and in compliance with these Terms, applicable law, and the requirements of mobile network operators and regulators. You must not, and must not permit any member or end user to:

• Send unsolicited, deceptive, or unlawful messages, including spam, phishing, smishing, or fraud.
• Transmit content that is illegal, defamatory, infringing, hateful, or that promotes violence or exploitation.
• Send to recipients who have not provided valid consent, or who have opted out or appear on a Do-Not-Disturb list.
• Misrepresent the origin of a message, spoof a sender, or bypass operator filtering, throttling, or routing rules.
• Probe, scan, overload, or attempt to gain unauthorised access to the Services or other tenants' environments.
• Resell or sublicense the Services except where expressly permitted (for example, an approved white-label reseller arrangement).

We may inspect traffic patterns for compliance and operational integrity, and may filter, throttle, reroute, or suspend traffic that violates this section or that threatens delivery quality or platform stability.

06Sender IDs & Routing

Sender IDs (Alphanumeric up to 11 characters, Numeric, or Shortcode) must be requested through the platform and are subject to review. A SID may be Pending, Approved, or Rejected, and approval depends on operator and regulatory rules in each destination market. You may only send from SIDs that are approved for your account.

You are responsible for ensuring you are entitled to use a requested sender identity. We route traffic across direct operator connections and may apply quality- and cost-aware routing, automatic failover, and per-destination handling. Routing decisions, delivery windows, and operator behaviour are outside our sole control.

07Messaging Compliance & Consent

You are solely responsible for the lawfulness of every message you send and for obtaining and maintaining all consents, opt-ins, and authorisations required by applicable law and operator policy (including data-protection, anti-spam, and telecommunications regulations).

• You must honour opt-out and Do-Not-Disturb (DND) requests and maintain accurate opt-out records, including keywords and dates.
• You must apply the correct message classification (for example, transactional vs. marketing) where required.
• You must not send to numbers you are not lawfully permitted to contact.

The platform provides DND and opt-out management tools to support your compliance, but use of these tools does not transfer responsibility for compliance from you to Vomentatel.

08API & Developer Terms

The REST API (v1) lets you send messages, retrieve delivery reports, list sender IDs, and subscribe to webhook events. All API access is authenticated with an account API key passed in the X-API-Key header, and each key is bound to a single account.

• You are responsible for safeguarding API keys and webhook signing secrets, and for all activity performed with them. Revoke and rotate keys promptly if compromise is suspected.
• You must respect documented request formats, pagination, and rate or volume limits, and must not use the API in a way that degrades the Services for others.
• Webhook endpoints you configure must be able to receive and validate signed event callbacks (Message Sent, Delivered, Failed, Received). You are responsible for the security and availability of those endpoints.
• We may modify, version, deprecate, or rate-limit API endpoints; we will use reasonable efforts to communicate material breaking changes in advance.

Full technical details are provided in the Documentation, which is incorporated into these Terms by reference.

09Service Levels & Availability

We target a platform availability of 99.99% and provide real-time delivery tracking, reporting, and 24/7 support, as further described in any applicable service-level agreement (SLA) or order form.

Message delivery itself depends on factors beyond the platform — including mobile network operators, destination-country regulation, handset state, and recipient action. We therefore do not guarantee that any individual message will be delivered, delivered within a particular time, or reach a particular handset. Delivery statuses and error codes are surfaced through delivery reports and webhooks for your visibility. Planned maintenance, emergencies, and force-majeure events are excluded from availability commitments.

10Fees, Credits & Billing

The Services operate primarily on a prepaid credit model, optionally combined with subscription plans. Charges are based on the messages and segments you send and the rates applicable to each destination.

• Credits & top-ups. You add credits in preset or custom amounts. Credits are consumed as you send and are reflected in your account balance and ledger.
• Payment. Payments are processed through our payment provider (Stripe) and supported methods such as card, wallets, and other enabled options. You authorise us and our provider to charge the methods you provide.
• Invoices & records. Invoices, transaction history, and a searchable, exportable ledger are available in the panel.
• Spend limits. Monthly spend limits may be set per sub-account; reaching a limit may block further sending until the next period or an adjustment.
• Taxes. Fees are exclusive of taxes, which you are responsible for unless stated otherwise.
• Non-refundable. Except where required by law, consumed credits and fees are non-refundable. Pricing may change with reasonable notice.

You are responsible for all charges incurred under your accounts, including charges arising from compromised credentials before you notify us.

11Data Protection & Privacy

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf (for example, recipient phone numbers and message content you submit), we act as a processor and you act as the controller; a separate Data Processing Agreement may apply.

• You must have a lawful basis and all required consents for the personal data you submit, and you must provide required notices to your recipients.
• The platform is designed for tenant isolation so that each customer's data, sender IDs, balance, and reports remain separated.
• We maintain technical and organisational safeguards aligned with recognised standards (such as GDPR practices, SOC 2 Type II, and ISO 27001) as described on our site.

You remain responsible for the accuracy and lawfulness of the data you upload, including contacts, groups, and message content.

12Intellectual Property

The Services, including the platform, panel, API, documentation, and all related software, designs, and trademarks, are owned by Vomentatel or its licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.

You retain ownership of the content and data you submit ("Customer Content"). You grant us the limited rights necessary to host, process, route, and transmit Customer Content to provide the Services and to generate reports and analytics for your account. You must not copy, modify, reverse engineer, or create derivative works of the Services except as permitted by law.

13Confidentiality

Each party may receive non-public information of the other ("Confidential Information"), including API keys, pricing, routing details, and business information. The receiving party will use Confidential Information only to exercise its rights and perform its obligations under these Terms, will protect it with reasonable care, and will not disclose it except to personnel and contractors bound by similar obligations, or as required by law.

14Suspension & Termination

We may suspend, freeze, throttle, or limit your access to all or part of the Services, immediately and without prior notice where reasonable, if we believe that:

• You have breached these Terms, the Acceptable Use section, or applicable law;
• Your traffic threatens delivery quality, security, or platform stability;
• Required payment has not been made, or fraud or credential compromise is suspected.

You may stop using the Services at any time and may close an account through the panel, subject to the irreversible nature of account closure. On termination, your right to use the Services ends, outstanding fees become due, and we may delete or de-provision data in accordance with our retention practices and applicable law. Sections that by their nature should survive termination (including fees due, IP, confidentiality, disclaimers, liability, and indemnity) will survive.

15Disclaimers

Except as expressly stated in these Terms or an applicable SLA, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation. We do not warrant that any message will be delivered or that routing, operator behaviour, or third-party networks will perform in any particular way.

16Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the Services, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to these Terms will not exceed the total amount you paid to us for the Services in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

17Indemnification

You will defend, indemnify, and hold harmless Vomentatel and its affiliates, officers, and employees from and against any claims, damages, liabilities, and reasonable costs (including legal fees) arising out of or related to: (a) the content of messages you send; (b) your violation of these Terms or applicable law; (c) your lack of required consent or your failure to honour opt-outs; or (d) your infringement of any third-party right.

18Changes to the Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide notice through the platform or by email. Changes take effect when posted unless stated otherwise. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

19Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts and execution offices of Istanbul, Türkiye, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

20General

• Entire agreement. These Terms, together with any order form, SLA, and policies referenced here, form the entire agreement between the parties regarding the Services.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
• Waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may provide notices through the platform or by email to the address associated with your account.

21Contact

Questions about these Terms can be directed to legal@vomentatel.com, or to Vomentatel, Istanbul, Türkiye. For product help, see the Documentation or contact Support.

Vomentatel · Terms & Conditions · Version 1.0 · Last updated June 23, 2026.